Update Date: November
8 , 2024
Effective Date: November 8 ,
2024
iOS Developer: UK RSBC NETWORK TECHNOLOGY CO. LTD
ChatWhiz ( hereinafter
referred to as " Product " or " we ") is well aware of the importance of
personal information to you . Your trust is very important to us. We will
protect your personal information and privacy security in accordance with the
provisions of laws and regulations and refer to industry best practices . We
have formulated the ChatWhiz "Privacy Policy" ( hereinafter referred to as "this
Policy") and specifically remind
you: We hope that you will carefully read and understand this Privacy Policy
before using ChatWhiz and related services so that you can make appropriate
choices. At the same time, it should be noted that this policy does not apply
to products or services provided to you by other third parties. If you use
products or services provided by a third party, please pay attention to the user
agreement of the third-party product or service and the ChatWhiz Privacy
Policy. Before using our products and services, please be sure to read this
policy carefully and fully understand it, and pay attention to the italic bold
font. This policy will help you
understand the following:
I.
How do we collect and use your personal information?
II.
How do we use cookies and
other similar technologies?
III .
How do we share, transfer, and disclose your personal information?
IV .
How do we store
and protect your personal
information?
V. Your Rights
VI. How do we handle personal information of minors?
VII .
Applicable Law and Jurisdiction
VIII. How to update this policy
IX .
Our Contact Information
1. Human-computer
interactive dialogue
(1 ) When you successfully connect to our
service, you can interact with our ChatWhiz through the dialog box. We will
automatically accept and record the text/image and other dialogue information
you enter during the interaction with ChatWhiz, and use this information to
output content to you to provide human-computer interaction services. We will
also use the dialogue information to improve the speed and quality of
ChatWhiz's recognition and response.
(2 ) We understand that the conversation
information you enter and the information feedback you submit may contain other
people's personal information. If so, please be sure to obtain the legal
authorization of others to avoid improper disclosure of other people's personal
information.
(3) If you use the
picture input function, we will apply for the album permission of your device
system to facilitate you to upload pictures through the album. After your
authorization and consent, we will collect your picture information, send your
pictures to the server, and then make feedback based on your pictures. You can
cancel the system authorization for ChatWhiz to obtain your album permission at
any time and stop our collection of your information. After that, you may not
be able to use the above-mentioned related services or functions provided based
on the album information, or you may not be able to achieve the effects
intended by the above-mentioned related services provided based on the album
information, but it will not affect your normal use of other business functions
of ChatWhiz that can be achieved without the above-mentioned permissions.
2. Question and
answer history
In order to provide you with a continuous
and consistent user experience and ensure service quality, we will record your
personal conversation records, including the text information you enter and the
conversation topics formed based on the above information. You can find and
manage your question and answer history that you have not deleted. Please be
aware that in order to comply with relevant laws and regulations and fulfill
network information security obligations, we will retain your question and
answer history and conversation topics within the time period prescribed by
law.
3. Location
navigation service
If you use the location navigation
service, we will apply for the location permission of your device system. With
your authorization and consent, we will collect your location information in
order to display weather conditions and recommended location information for
you. You can cancel the system authorization for ChatWhiz to obtain your
location permission at any time and stop us from collecting your information.
After that, you may not be able to use the above-mentioned related services or
functions provided based on location information, or you may not be able to
achieve the effects intended by the above-mentioned related services provided
based on location information, but it will not affect your normal use of other
business functions of ChatWhiz that can be achieved without the above-mentioned
permissions.
4. Sharing function
When you share content in ChatWhiz to a third-party platform, we
will read your application list information to determine whether the
third-party platform exists, thereby achieving the purpose of sharing content.
5. Customer service
function
When you use ChatWhiz , if you need to file a complaint, make an
inquiry or appeal to us, we may need to collect your name, mobile phone
number, email and other valid contact information in order to facilitate
contacting you or help you solve the problem . If you refuse to
provide the above information, we may not be able to provide you with timely
feedback on the relevant processing results.
6. Operation and
safety operation/guarantee
( 1) To ensure the security of your account, network,
operation and system, and to effectively prevent phishing fraud and Trojan
virus attacks, we may collect your device information during your use of this
product. This device information includes but is not limited to the
unchangeable unique device identifier (such as IMEI number, Android ID, SIM
card IMSI information), hardware serial number and MAC address.
( 2) In order to maintain the normal operation of our
services, protect your account security, troubleshoot product failures, and
improve and optimize our services, we will collect your IMEI, device model
information, login IP address, and operation log information. This type of
information is necessary to provide services and will be de-identified after collection
and will not be used to identify any specific user.
( 3) We may also collect your network operator
and type, network type, and WIFI name to help you save network traffic
during the advertising push process. For example, when we detect that you are in
a WIFI environment, we may directly play video advertising content for you;
when we detect that you are in an environment with no network or weak mobile
network, we will only push advertising content that you have cached locally.
7. Use of your personal information based on other special
circumstances
( 1) If you believe that your rights have been infringed, you may
file a complaint or report using our publicly available contact information in
accordance with our infringement complaint process. During this period, we will
require you to provide valid
personal identity
information to verify the authenticity
of the complaint or report.
( 2) Please be aware that the functions and services we provide to
you are in a state of continuous updating and development. If we need to use
your personal information for other purposes not mentioned in this Policy, or
use the collected information for other purposes based on specific purposes, we
will inform you of the relevant circumstances through page prompts, interactive
processes, website announcements, etc., and obtain your consent again before
using your personal information.
8. In the process of providing services,
in order to ensure that you can use the product functions normally, we will
apply to the system for the following permissions for your device. Before
applying, we will follow your consent . If you do not agree to enable this permission, please click
"Do not allow". Rejecting the application for this permission will
only affect your use of specific product functions. The call of system privacy permissions by
various business functions is as follows.
|
App permissions |
Permissions and information acquisition description |
Purpose and business scenarios of permission use |
|
Network access permissions |
Access network information |
For downloading and normal operation of ChatWhiz ; |
|
Phone permissions |
Read phone status |
Read the mobile phone status, which involves the IMEI information of the user's device, to identify the user, protect your account, network, operation and system security, prevent phishing fraud and Trojan viruses, and conduct user data statistics (installation, activity); |
|
Album permissions |
Allow reading and writing of albums |
Used to obtain pictures from the local album , so that you can upload pictures through the album and conduct human-computer interaction dialogue ; |
|
Location permissions |
Allow device location tracking |
Used to provide information such as location, weather and recommended locations . |
When you use our services, we will store small data files called
cookies on your mobile device. Cookies usually contain identifiers, site names,
and some numbers and characters. We use this information to determine whether a
registered user has logged in, improve services for preference settings,
security, analysis and research, and/or product quality, and optimize user
experience for preference settings, security, analysis and research, and
improve efficiency. If you do not want your personal information to be saved in
cookies, you can manage or delete cookies according to your preferences. Most
browsers have the function of blocking cookies. Please be aware that if you
refuse to use or clear existing tracking technologies, we may not be able to
provide you with a better user experience, and some services may not function
properly.
1. Sharing
In principle, we will not share your
personal information with others, except in the following
circumstances:
( 1) Sharing with explicit consent: We will share your personal
information with other parties after obtaining your explicit consent.
( 2) Sharing under legal conditions: We may share your personal
information with others in accordance with the provisions of laws and
regulations, the needs of litigation dispute resolution, or the mandatory requirements
of government departments or judicial organs in accordance with the law.
( 3) To the extent required or permitted by law, it is necessary
to provide your personal information to a third party in order to protect the
interests, property or safety of ChatWhiz , its users or the general public
from damage .
( 4) Sharing with
authorized partners: Only for the purpose stated in
this policy, some of our services, such as promotion services, product analysis
services, technical support services, etc., will be provided by authorized
partners. In this process, we may share some of your personal information with
our partners to ensure that the services provided to you can be carried out
smoothly, and to help us optimize customer service and enhance user experience.
We will share your personal information only for legal, legitimate, necessary,
specific and clear purposes, and the personal information shared will be
limited to the part necessary for providing the service. At the same time, for
those companies, organizations and individuals who share personal information
with us, we will sign strict confidentiality agreements with them and require
them to comply with our ChatWhiz Privacy Policy and all other relevant
confidentiality and security measures to handle such personal information. Our
partners have no right to use the shared personal information for any other
purpose. Our partners include the
following types:
( A ) Advertising service partners. We may introduce partners such as Pangolin or Youlianghui.
The purpose of introducing these partners is to assist us in statistically
analyzing and evaluating the contact effects of online advertising. In this
process, we will share some de-identified personal information with them,
including: IP address, encrypted device information (such as IMEI, device
model, language and time zone). It should be emphasized that we will not share
your personal sensitive information with these partners.
( B ) Technical support partners. Partners who provide us with technical support will
collect relevant personal information from our users in the course of
performing their duties in order to provide the services they support. In
addition, partners who provide analytical services will also collect a small
amount of personal information from users. This information is de-identified in
accordance with their information security rules. The purpose of collection is
to assist us in counting the distribution of product users and evaluating the
effectiveness of product promotion. Since products may choose to use some
third-party partners or change partners at different stages of development,
there is a possibility of adjustment to the members of the partner list. The
specific content of the relevant information collected by technical support
partners is as follows:
(a)
SDK name: Adjust SDK
Company Name: Adjust, Inc
Purpose and scenario of use: Marketing attribution
Specific information collection field: device ID
Third-party privacy policy link: https://www.adjust.com/terms/privacy-policy/
(b)
SDK name: Firebase SDK
Company Name: Firebase, Inc
Purpose and scenario of use: Crash log
Specific information collected fields: Application
information
Third-party privacy policy link: https://policies.google.com/privacy
(c)
SDK Name: Facebook SDK
Company Name: Meta Platforms, Inc
Purpose and scenario: Measure installs and subscriptions
driven by mobile app advertising
Specific information fields collected: Track app
installations and opening times, and record purchase and subscription events
Third-party privacy policy link: https://opensource.fb.com/legal/privacy/
(d)
SDK name: Counting SDK
Company Name: Shushu Information Technology (Shanghai)
Co., Ltd.
Purpose and scenario of use: Count user behavior and
optimize products
Specific information collection fields: Application data
statistics
Third-party privacy policy link: https://docs.thinkingdata.cn/ta-manual/latest/en/installation/installation/privacy.html
(e)
SDK name: Digital Alliance SDK
Company Name: Beijing Digital Alliance Network Technology
Co., Ltd.
Purpose and scenario of use: Prevent tampering with
device information and cheating
Specific information fields collected: application
package name, application time information, application version number,
installation path, application size; CPU, screen resolution, total memory
information; country code, startup time, system time; mobile phone brand,
mobile phone model, memory, CPU, etc.
Third-party privacy policy link: https://www.shuzilm.cn/privacy_en
We will update this list from time to time to more clearly show
how we use third-party features to improve the product and/or service
experience. Please note that the third-party code may cause certain changes in
the type of data processing due to its version upgrade, policy adjustment, etc.
Please refer to its official instructions. Please also understand that even if
we try to update this list as soon as possible, it may still lag behind the
actual use of ChatWhiz
in certain circumstances.
2. Transfer
We will not transfer your personal
information to any company, organization or individual, except in the following
circumstances:
(1) We will transfer your personal
information to other parties if we have explicitly obtained your consent.
(2) When a merger, acquisition or
bankruptcy liquidation occurs, and there is a transfer of personal information,
we will require the new company, organization or other entity that holds your
personal information to continue to be bound by this Privacy Policy. If there
are any changes to the collection, processing and purpose of personal
information as stipulated in this Policy, we will require the company,
organization or other entity to re-ask for your authorization and consent.
3. Public Information
We may only disclose your personal
information in the following circumstances:
(1) with your explicit separate consent in
advance or based on your active choice.
(2) In response to public safety, public
health or other major public interest-related events, we may disclose your personal
information within the scope permitted by applicable laws and regulations.
(3) In the event that we must provide your
personal information in accordance with the requirements of laws and
regulations, mandatory administrative enforcement or judicial requirements, we
may disclose your personal information based on the requested type of personal
information and disclosure method. When we receive the above-mentioned request
for disclosure of information, we will request the production of corresponding
legal documents, such as subpoenas or investigation letters.
4. Exceptions
In accordance with relevant laws and regulations, we may collect,
share, transfer or disclose your personal information without your
authorization or consent in the following circumstances.
(1) Directly related to national security, national
defense security and other national interests;
(2) directly related to major public interests such
as public safety, public health, and public knowledge;
(3) Directly related to criminal investigation,
prosecution, trial and execution of judgment;
(4) For the purpose of protecting your or other
individuals’ life, property, reputation and other major legitimate rights and
interests, but it is difficult to obtain the consent of the individual;
(5) Necessary for signing and performing a contract
according to your request;
(6) Necessary for maintaining the safe and stable
operation of the products or services provided, such as discovering and
handling product or service failures;
(7) When it is necessary to conduct statistical or
academic research in the public interest, and when the results of academic
research or descriptions are provided to the outside, the personal information
contained in the results is de-identified;
(8) Personal information collected from legally
disclosed information, such as legal news reports, government information
disclosure, etc.;
(9) Other circumstances
prescribed by laws and regulations.
1. Where the information is stored
(1) We will store user personal information
collected within the territory of the People’s Republic of China
(hereinafter referred to as “China”) in China in accordance with laws and regulations.
(2) Since
we provide products or services to users through resources and servers around
the world, this means that, after obtaining your authorization and consent,
your personal information may be transferred to jurisdictions outside the
country/region where you use the products or services, or be accessed from
these jurisdictions.
(3) Such jurisdictions may have different data
protection laws or even no relevant laws. In such cases, we will ensure that
your personal information is adequately protected as it is within the territory
of the People's Republic of China. For example, we will ask for your consent to
the cross-border transfer of personal information, or implement security
measures such as data de-identification before cross-border data transfer.
2. Period of storage of information
Generally speaking, we only retain your
personal information for the period necessary to achieve the purpose and within
the retention period prescribed by laws and administrative regulations. When
you cancel your account or actively delete your personal information, we will
delete the corresponding information or anonymize it in accordance with the
law, except for the following circumstances:
(1) Comply with the requirements of laws
and regulations on information retention;
(2) Reasonable extension of the period is
required for financial, auditing, dispute resolution and other purposes.
When our products or services cease to
operate, we will notify you through push notifications, announcements, etc.,
and delete your personal information or anonymize it within a reasonable period
of time.
3. Protection of Information
(1) We have used security measures that
meet industry standards to protect the personal information you provide to
prevent unauthorized access, public disclosure, use, modification, damage or
loss of data. We will do our best to take all reasonable and feasible measures
to ensure the security of your personal information. Specifically, when your
browser exchanges data with our "Services", the process is protected
by SSL encryption. For the Web services equipped with our products, we provide
HTTPS secure access. At the same time, we use encryption technology to ensure
the confidentiality of data and use trusted protection mechanisms to prevent
data from malicious attacks. In addition, we have deployed access control
mechanisms to ensure that only authorized personnel can access personal
information. In addition, we will also conduct security and privacy protection
training courses to strengthen employees' awareness of the importance of
protecting personal information.
(2) The
Internet environment is not absolutely secure. Emails, instant messaging, and
communication with other users are not encrypted. In view of this, we strongly
recommend that you avoid sending personal information through these methods. At
the same time, please use a complex password to help us protect the security of
your account.
(3)
After a personal information
security incident unfortunately occurs, we will promptly inform you of the
following content in accordance with the relevant requirements of laws and
regulations: the basic situation of the security incident and its possible
impact, the disposal measures we have taken or will take, suggestions that you
can use to prevent and reduce risks, and remedial measures for you, etc. We
will promptly inform you of the relevant circumstances of the incident through
various means such as email, letter, phone, push notification, etc. If it is
difficult to inform the personal information subject one by one, we will take
reasonable and effective measures to issue an announcement. At the same time,
we will also proactively report the disposal of the personal information
security incident in accordance with the requirements of the regulatory
authorities.
We attach great importance to your rights as the subject of personal information and do
our best to protect your control over your personal information.
1. Deletion of Personal Information
We hereby solemnly promise that your personal information will not
be stored locally. If you wish to delete your personal information, you can do
so by uninstalling this app.
2. Change / withdraw your authorization information
You can adjust the authorization related
to personal information. If you want to limit our processing of your personal
information, you can contact us through
"Settings"-"Feedback" or send an email ( fang949392@163.com ) and request to delete your relevant personal information. We will
confirm the issue as soon as possible, and respond and handle it in a timely
manner after a dedicated person verifies your user identity. Please
understand that specific business functions and services will require your information
to be completed. When you withdraw your consent or authorization, we will no
longer be able to provide you with the functions and services corresponding to
the withdrawal of consent or authorization, and will no longer process your corresponding
personal information. However, your decision to withdraw consent or
authorization will not affect the processing of personal information previously
carried out based on your authorization.
3. Cancel your account
You can contact us through "Settings" -
"Feedback" or send an email (fang949392@163.com) to apply for account
cancellation. Before you cancel your account, we will verify your personal
identity, security status and device information. You should know and
understand that account cancellation is an irreversible operation. Once you
complete the account cancellation, we will stop providing you with the
corresponding services.
4. Informing you of your rights when we stop operating
If we cease operations, we will immediately stop collecting your personal
information and send you a notice of cessation of operations by sending you a
notification or publishing an announcement. In addition, we will delete or
anonymize your personal information.
5. Refuse to receive push and marketing information
You can unsubscribe from our push to you or marketing information
sent to you through "Mobile System Settings" - "Application
Permissions" - "Turn Off Push" .
6. Respond to your above request
To ensure the security of your account, we will first verify your
identity, and we will need you to submit sufficient and valid identity
information before processing your request. In principle, we do not charge fees
for your reasonable requests. However, for repeated requests that exceed
reasonable limits, we will charge a certain cost depending on the situation. We
may grant requests that are contrary to legal and regulatory requirements, are
unreasonably repetitive, require excessive technical means (such as the need to
develop new systems or fundamentally change current practices), pose risks to
the legitimate rights and interests of others, or are extremely unrealistic.
reject.
1. We
regard anyone under the age of 14 as a child. If we find that we have collected
personal information of a child without obtaining verifiable parental consent
in advance, we will try to delete the relevant data as soon as possible.
2. If
you are a minor, it is recommended that you ask your guardian to read these
personal information protection rules carefully and use our or services or
provide us with information with the consent of your guardian.
3. If
your guardian does not agree with your use of our services or provision of
information to us in accordance with these rules, please immediately terminate
the use of our services and notify us in a timely manner so that we can take
appropriate measures.
4. If
the guardian finds that we have collected personal information of a minor
without the guardian's consent, please contact us by email (fang949392@163.com)
and we will try to delete the relevant data as soon as possible.
This ChatWhiz Privacy Policy shall be governed by the laws of
mainland China. Any dispute arising from this ChatWhiz Privacy Policy shall
be subject to the jurisdiction of the court where the defendant resides .
1. In
order to provide you with better services, we will update the terms of this
policy based on updates to ChatWhiz
and relevant requirements of laws and regulations, and this update forms part
of this policy. We will not limit your
rights under this policy without your explicit consent.
2. After
this policy is updated, the updated version will be publicly displayed in ChatWhiz . For major changes, we will also provide more prominent
notifications (including through pop-up prompts, etc.). Unless otherwise specified,
the modification of this policy will take effect from the date of publication.
If you continue to use ChatWhiz
and related services, you
will be deemed to have understood and accepted the updated policy. Major changes include but are not limited to:
(1) The purpose of processing personal information, the type of
personal information processed, the use of personal information, etc. change;
(2) Your rights to participate in the processing of personal
information and the way in which you exercise them have changed;
(3) When the personal information security impact assessment
report indicates the existence of risks.
We welcome your comments on this Privacy
Policy and our User Agreement. If you have any questions, comments or suggestions about the content of this Policy , please contact us via the following email
: fang949392@163.com.